// src/screens/support/SupportScreen_Actions.cpp // // Ticket data flow: load_tickets, on_create_ticket, on_send_message, // on_close_ticket, on_reopen_ticket. // // Part of the partial-class split of SupportScreen.cpp. #include "auth/UserApi.h" #include "screens/support/SupportScreen.h" #include "screens/support/SupportScreen_internal.h" #include "ui/theme/Theme.h" #include #include #include #include #include #include #include #include #include #include #include #include #include #include namespace fincept::screens { using namespace fincept::screens::support_internal; void SupportScreen::load_tickets() { set_busy(true); QPointer self(this); auth::UserApi::instance().get_tickets([self](auth::ApiResponse r) { if (!self) return; // screen closed while the request was in flight self->set_busy(false); // Robust response unwrap: // API may return: {"tickets":[...]} or {"data":{"tickets":[...]}} // or a bare array at top level, or {"success":true,"data":[...]} QJsonArray tickets; if (r.success) { auto payload = r.data; // Unwrap {"data": ...} if (payload.contains("data") && payload["data"].isObject()) payload = payload["data"].toObject(); // Try known array keys if (payload.contains("tickets") && payload["tickets"].isArray()) tickets = payload["tickets"].toArray(); else if (payload.contains("items") && payload["items"].isArray()) tickets = payload["items"].toArray(); else if (payload.contains("results") && payload["results"].isArray()) tickets = payload["results"].toArray(); // If the whole response data is itself an array key at root if (tickets.isEmpty()) { for (auto it = payload.begin(); it != payload.end(); ++it) { if (it.value().isArray()) { tickets = it.value().toArray(); break; } } } } // Demo ticket — subject is user-visible, the other fields are status/ // category API keys that flow through priority_color / status_label so // they get translated downstream. QJsonObject demo; demo["id"] = "DEMO-001"; demo["subject"] = tr("Welcome to Fincept Support"); demo["status"] = "resolved"; demo["priority"] = "low"; demo["category"] = "general"; demo["created_at"] = "2026-01-01T00:00:00Z"; QJsonArray all; all.append(demo); for (const auto& v : tickets) all.append(v); // Stats int open_c = 0, done_c = 0; for (const auto& v : all) { QString st = v.toObject()["status"].toString().toLower(); if (st == "open" || st == "in_progress" || st == "pending") ++open_c; else if (st == "resolved" || st == "closed") ++done_c; } self->stat_total_->setText(QString::number(all.size())); self->stat_open_->setText(QString::number(open_c)); self->stat_resolved_->setText(QString::number(done_c)); self->all_tickets_ = all; self->load_failed_ = !r.success; self->rebuild_ticket_rows(); }); } // ── rebuild_ticket_rows ─────────────────────────────────────────────────────── // Renders all_tickets_ into the sidebar, applying the search box and the status // filter combo. Both of those controls previously existed but were never // connected to anything — typing in the box or changing the filter did nothing. void SupportScreen::rebuild_ticket_rows() { auto* lay = qobject_cast(ticket_container_->layout()); if (!lay) return; while (lay->count() > 1) delete lay->takeAt(0)->widget(); active_row_btn_ = nullptr; const QString needle = search_input_ ? search_input_->text().trimmed().toLower() : QString(); // Combo order matches retranslateUi(): All / Open / In Progress / Pending / // Resolved / Closed. Index 0 means "no status filter". static const char* kFilterStatus[] = {"", "open", "in_progress", "pending", "resolved", "closed"}; const int fi = filter_combo_ ? filter_combo_->currentIndex() : 0; const QString want_status = (fi > 0 && fi < static_cast(sizeof(kFilterStatus) / sizeof(kFilterStatus[0]))) ? QString::fromLatin1(kFilterStatus[fi]) : QString(); QJsonArray all; for (const auto& v : all_tickets_) { const auto obj = v.toObject(); if (!want_status.isEmpty() && obj["status"].toString().toLower() != want_status) continue; if (!needle.isEmpty()) { const QString hay = (obj["subject"].toString() + ' ' + obj["category"].toString() + ' ' + obj["description"].toString() + ' ' + obj["id"].toVariant().toString()) .toLower(); if (!hay.contains(needle)) continue; } all.append(v); } if (all.isEmpty()) { QString msg; if (load_failed_) msg = tr("Could not load tickets.\nCheck your connection and press ↻ to retry."); else if (!needle.isEmpty() || !want_status.isEmpty()) msg = tr("No tickets match this search or filter."); else msg = tr("No tickets yet"); auto* empty = lbl(msg, ui::colors::TEXT_TERTIARY(), 12, false, true); empty->setAlignment(Qt::AlignCenter); empty->setContentsMargins(0, 40, 0, 0); lay->insertWidget(0, empty); return; } // Build sidebar rows { for (const auto& v : all) { auto obj = v.toObject(); QString id = obj["id"].toVariant().toString(); QString subject = obj["subject"].toString(); QString status = obj["status"].toString(); QString priority = obj["priority"].toString(); QString category = obj["category"].toString(); QString created = obj["created_at"].toString(); bool is_demo = (id == "DEMO-001"); QString date_str; if (!created.isEmpty()) { QDateTime dt = QDateTime::fromString(created, Qt::ISODate); if (dt.isValid()) date_str = dt.toLocalTime().toString("d MMM yyyy"); } // Row widget (inner content) auto* row_inner = new QWidget(this); row_inner->setStyleSheet("background:transparent;"); auto* rl = new QVBoxLayout(row_inner); rl->setContentsMargins(14, 10, 14, 10); rl->setSpacing(5); // Top: subject + status dot auto* top = new QHBoxLayout; auto* sdot = lbl("●", status_color(status), 9); sdot->setFixedWidth(14); top->addWidget(sdot); auto* subj = lbl(subject, ui::colors::TEXT_PRIMARY(), 12, true); subj->setSizePolicy(QSizePolicy::Expanding, QSizePolicy::Preferred); // Elide long subjects subj->setMaximumWidth(220); top->addWidget(subj, 1); if (is_demo) { auto* demo_tag = status_badge(tr("DEMO"), ui::colors::INFO(), ui::colors::BG_BASE()); top->addWidget(demo_tag); } rl->addLayout(top); // Bottom: meta row auto* meta = new QHBoxLayout; meta->setSpacing(8); meta->addWidget(lbl(category.toLower(), ui::colors::TEXT_TERTIARY(), 10)); meta->addWidget(lbl("·", ui::colors::BORDER_MED(), 10)); auto* pr = lbl(priority.toLower(), priority_color(priority), 10); meta->addWidget(pr); meta->addStretch(); if (!date_str.isEmpty()) meta->addWidget(lbl(date_str, ui::colors::TEXT_TERTIARY(), 9)); rl->addLayout(meta); // Wrap in QPushButton for click auto* btn = new QPushButton; btn->setFixedHeight(66); btn->setStyleSheet(QString("QPushButton { background:transparent; border:none;" " border-bottom:1px solid %1; padding:0; text-align:left; }" "QPushButton:hover { background:%2; }") .arg(ui::colors::BORDER_DIM(), ui::colors::BG_RAISED())); auto* btn_lay = new QHBoxLayout(btn); btn_lay->setContentsMargins(0, 0, 0, 0); row_inner->setParent(btn); btn_lay->addWidget(row_inner); const int id_int = is_demo ? -1 : id.toInt(); const QString sub_c = subject; const QString st_c = status; const QString pr_c = priority; const QString cat_c = category; const QString cr_c = date_str; const QString body_c = obj["description"].toString(); const bool demo_c = is_demo; connect(btn, &QPushButton::clicked, this, [=, this]() { select_ticket_row(btn); selected_ticket_id_ = id_int; selected_is_demo_ = demo_c; selected_is_closed_ = (st_c.toLower() == "closed" || st_c.toLower() == "resolved"); // Populate header detail_id_lbl_->setText(tr("Ticket #%1").arg(demo_c ? tr("DEMO") : QString::number(id_int))); detail_subject_lbl_->setText(sub_c); detail_status_lbl_->setText(" " + status_label(st_c) + " "); detail_status_lbl_->setStyleSheet(QString("background:%1;color:%2;font-size:10px;font-weight:700;" "padding:0 10px;letter-spacing:0.5px;%3") .arg(status_color(st_c), ui::colors::BG_BASE(), MF)); detail_meta_lbl_->setText(tr("%1 · %2 · Opened %3").arg(cat_c.toLower(), pr_c.toLower(), cr_c)); detail_body_lbl_->setText(body_c.isEmpty() ? tr("No description provided.") : body_c); // Show/hide bottom widgets demo_box_->setVisible(demo_c); closed_box_->setVisible(!demo_c && selected_is_closed_); reply_box_->setVisible(!demo_c && !selected_is_closed_); close_btn_->setVisible(!demo_c && !selected_is_closed_); reopen_btn_->setVisible(!demo_c && selected_is_closed_); // Clear messages auto* mcl2 = qobject_cast(messages_container_->layout()); while (mcl2->count() > 1) delete mcl2->takeAt(0)->widget(); if (demo_c) { // Canned demo message auto* m = new QWidget(this); m->setStyleSheet(QString("background:%1;border:1px solid %2;border-left:3px solid #9333ea;") .arg(ui::colors::BG_SURFACE(), ui::colors::BORDER_DIM())); auto* ml = new QVBoxLayout(m); ml->setContentsMargins(14, 10, 14, 12); ml->setSpacing(6); auto* mh = new QHBoxLayout; mh->addWidget(lbl(tr("Support Team"), "#9333ea", 11, true)); mh->addStretch(); // Demo timestamp is intentionally fixed at the launch date — // not a live date. Translated for the localized month name. mh->addWidget(lbl(tr("1 Jan 2026"), ui::colors::TEXT_TERTIARY(), 10)); ml->addLayout(mh); auto* mb = lbl(tr("Welcome to Fincept! This demo ticket shows how the support system works.\n" "Create a real ticket and our team will respond within 24 hours."), ui::colors::TEXT_PRIMARY(), 12, false, true); ml->addWidget(mb); mcl2->insertWidget(mcl2->count() - 1, m); } else { set_busy(true); QPointer guard(this); auth::UserApi::instance().get_ticket_details(id_int, [this, guard](auth::ApiResponse dr) { if (!guard) return; set_busy(false); if (!dr.success) { auto* mcl_err = qobject_cast(messages_container_->layout()); if (mcl_err) mcl_err->insertWidget(0, lbl(tr("Could not load this conversation. " "Press ↻ to retry."), ui::colors::NEGATIVE(), 11, false, true)); return; } // Robust message unwrap — try all known shapes auto dr_data = dr.data; if (dr_data.contains("data") && dr_data["data"].isObject()) dr_data = dr_data["data"].toObject(); QJsonArray msgs; for (const auto& key : {"messages", "replies", "comments", "items"}) { if (dr_data.contains(key) && dr_data[key].isArray()) { msgs = dr_data[key].toArray(); break; } } auto* mcl3 = qobject_cast(messages_container_->layout()); while (mcl3->count() > 1) delete mcl3->takeAt(0)->widget(); for (const auto& mv : msgs) { auto mo = mv.toObject(); // Handle various field name conventions the API may use QString sender_type = mo["sender_type"].toString(); if (sender_type.isEmpty()) sender_type = mo["role"].toString(); if (sender_type.isEmpty()) sender_type = mo["type"].toString(); if (sender_type.isEmpty()) sender_type = mo["sender"].toString(); bool is_user = (sender_type == "user" || sender_type == "customer"); QString sender = is_user ? tr("You") : tr("Support Team"); QString bubble_color = is_user ? ui::colors::CYAN() : "#9333ea"; QString ts; QDateTime mdt = QDateTime::fromString(mo["created_at"].toString(), Qt::ISODate); if (mdt.isValid()) ts = mdt.toLocalTime().toString("d MMM yyyy hh:mm"); auto* m = new QWidget(this); m->setStyleSheet( QString("background:%1;border:1px solid %2;" "border-left:3px solid %3;") .arg(ui::colors::BG_SURFACE(), ui::colors::BORDER_DIM(), bubble_color)); auto* ml = new QVBoxLayout(m); ml->setContentsMargins(14, 10, 14, 12); ml->setSpacing(6); auto* mh = new QHBoxLayout; mh->addWidget(lbl(sender, bubble_color, 11, true)); mh->addStretch(); mh->addWidget(lbl(ts, ui::colors::TEXT_TERTIARY(), 10)); ml->addLayout(mh); auto* mb = lbl(mo["message"].toString(), ui::colors::TEXT_PRIMARY(), 12, false, true); ml->addWidget(mb); mcl3->insertWidget(mcl3->count() - 1, m); } if (msgs.isEmpty()) { mcl3->insertWidget(0, lbl(tr("No messages yet — be the first to reply."), ui::colors::TEXT_TERTIARY(), 11)); } // Scroll to bottom QTimer::singleShot(50, this, [this]() { detail_scroll_->verticalScrollBar()->setValue( detail_scroll_->verticalScrollBar()->maximum()); }); }); } content_stack_->setCurrentIndex(2); }); lay->insertWidget(lay->count() - 1, btn); } } } // ── on_create_ticket ────────────────────────────────────────────────────────── void SupportScreen::on_create_ticket() { QString subject = subject_input_->text().trimmed(); QString desc = desc_input_->toPlainText().trimmed(); // Silently doing nothing when a required field is blank looks like a broken // button — tell the user which field is missing and focus it. if (subject.isEmpty()) { QMessageBox::information(this, tr("Subject required"), tr("Please enter a short subject for your ticket.")); subject_input_->setFocus(); return; } if (desc.isEmpty()) { QMessageBox::information(this, tr("Description required"), tr("Please describe the issue you are reporting.")); desc_input_->setFocus(); return; } if (desc.length() > 2000) { QMessageBox::information(this, tr("Description too long"), tr("Descriptions are limited to 2000 characters (currently %1).").arg(desc.length())); desc_input_->setFocus(); return; } set_busy(true); create_btn_->setText(tr("Submitting…")); // currentData() carries the stable English API key (e.g. "feature_request", // "medium") regardless of which language the user sees in the combo. const QString cat_key = category_combo_->currentData().toString(); const QString pri_key = priority_combo_->currentData().toString(); QPointer self(this); auth::UserApi::instance().create_ticket(subject, desc, cat_key, pri_key, [self](auth::ApiResponse r) { if (!self) return; self->set_busy(false); self->create_btn_->setText(tr("Submit Ticket →")); if (r.success) { self->subject_input_->clear(); self->desc_input_->clear(); self->content_stack_->setCurrentIndex(0); self->load_tickets(); } else { // The old code just returned — the ticket text stayed on screen with // no indication that submission had failed. QMessageBox::warning(self, tr("Could not create ticket"), r.error.isEmpty() ? tr("The ticket could not be submitted. Please check your " "connection and try again — your text has been kept.") : tr("The ticket could not be submitted:\n%1").arg(r.error)); } }); } // ── on_send_message ─────────────────────────────────────────────────────────── void SupportScreen::on_send_message() { if (selected_ticket_id_ < 0 || selected_is_demo_) return; QString msg = msg_input_->toPlainText().trimmed(); if (msg.isEmpty()) return; set_busy(true); send_btn_->setText(tr("Sending…")); QPointer self(this); auth::UserApi::instance().add_ticket_message(selected_ticket_id_, msg, [this, self, msg](auth::ApiResponse r) { if (!self) return; set_busy(false); send_btn_->setText(tr("Send Reply →")); if (!r.success) { QMessageBox::warning(this, tr("Reply not sent"), r.error.isEmpty() ? tr("Your reply could not be sent. It has been kept in the " "box so you can try again.") : tr("Your reply could not be sent:\n%1").arg(r.error)); return; } msg_input_->clear(); auto* mcl = qobject_cast(messages_container_->layout()); if (!mcl) return; auto* m = new QWidget(this); m->setStyleSheet(QString("background:%1;border:1px solid %2;border-left:3px solid %3;") .arg(ui::colors::BG_SURFACE(), ui::colors::BORDER_DIM(), ui::colors::CYAN())); auto* ml = new QVBoxLayout(m); ml->setContentsMargins(14, 10, 14, 12); ml->setSpacing(6); auto* mh = new QHBoxLayout; mh->addWidget(lbl(tr("You"), ui::colors::CYAN(), 11, true)); mh->addStretch(); mh->addWidget(lbl(QDateTime::currentDateTime().toString("d MMM yyyy hh:mm"), ui::colors::TEXT_TERTIARY(), 10)); ml->addLayout(mh); auto* mb = lbl(msg, ui::colors::TEXT_PRIMARY(), 12, false, true); ml->addWidget(mb); mcl->insertWidget(mcl->count() - 1, m); // Scroll to bottom QTimer::singleShot(50, this, [this]() { detail_scroll_->verticalScrollBar()->setValue(detail_scroll_->verticalScrollBar()->maximum()); }); }); } // ── on_close_ticket / on_reopen_ticket ──────────────────────────────────────── void SupportScreen::on_close_ticket() { if (selected_ticket_id_ < 0) return; // Closing a ticket is destructive from the user's point of view (the reply // box disappears) — confirm first. if (QMessageBox::question(this, tr("Close ticket"), tr("Close ticket #%1? You can reopen it later.").arg(selected_ticket_id_), QMessageBox::Yes | QMessageBox::No, QMessageBox::No) != QMessageBox::Yes) return; set_busy(true); QPointer self(this); auth::UserApi::instance().update_ticket_status(selected_ticket_id_, "closed", [this, self](auth::ApiResponse r) { if (!self) return; set_busy(false); if (!r.success) { QMessageBox::warning(this, tr("Could not close ticket"), r.error.isEmpty() ? tr("The ticket status could not be updated.") : tr("The ticket status could not be updated:\n%1").arg(r.error)); return; } selected_is_closed_ = true; close_btn_->hide(); reopen_btn_->show(); reply_box_->hide(); closed_box_->show(); load_tickets(); }); } void SupportScreen::on_reopen_ticket() { if (selected_ticket_id_ < 0) return; set_busy(true); QPointer self(this); auth::UserApi::instance().update_ticket_status(selected_ticket_id_, "open", [this, self](auth::ApiResponse r) { if (!self) return; set_busy(false); if (!r.success) { QMessageBox::warning(this, tr("Could not reopen ticket"), r.error.isEmpty() ? tr("The ticket status could not be updated.") : tr("The ticket status could not be updated:\n%1").arg(r.error)); return; } selected_is_closed_ = false; reopen_btn_->hide(); close_btn_->show(); reply_box_->show(); closed_box_->hide(); load_tickets(); }); } } // namespace fincept::screens